Consulting Services

Process Management

Risk Management

Integration Management

Program & Project Management

Case Study

Technology Services

Citibank/Citigroup

Jay Sport's technology management service experience includes work with the Citicorp Technology Office, including Recommended Best Practices to use people, process and technology most effectively, as well as providing business model research enabled by new technologies - such as telecommunications capabilities - and their applications.

Process development for Citibank’s technology risk management as well as for its Y2K risk and crisis  management is representative of Jay's proven process management and risk management strategies.  In addition, Jay co-managed Citicorp's Year 2000 Enterprise Program Office, which focused on and coordinated a $650+ million Year 2000 effort bank-wide.  His responsibilities included management of the Program Office's internet systems, $5 million in annual consulting contracts and enterprise level analyses and reporting.  This Program was completed on schedule and within budget.

Other technology related services at Citicorp/Citigroup included 

-  participating on multiple committees setting strategy and mid-range plans for the Global Operations & Technology Division

-  sitting on the steering committee for the Software Engineering Institute's Capability Maturity Model (CMM) project for improving software development 

-  streamlining the change management procedures and controls for Global Finance's North America data centers

-  managing the conversion of a database operating platform that eliminated system outages by 95%.