Consulting Services

Process Management

Risk Management

Integration Management

Program & Project Management

Case Study

Financial Services

Citibank/Citigroup

In a Global Risk Team capacity, Jay Sport helped streamline the credit approval process and reduced customer response cycle time 95% by developing a new model for evaluating credit risk.  Improvements generated more than $24 million in annual savings worldwide.  In addition Jay Sport directed its implementation in all emerging markets.

Jay led Citicorp business leaders from around the globe in identifying and addressing systemic business risk surrounding the Year 2000.  These risks affected entire financial markets and were mitigated through work with many other companies, regulatory agencies, and organizations worldwide. 

Jay ensured maximum leverage and effective utilization of a data warehouse in support of Citibank/Citigroup's corporate credit and risk businesses through the identification and management of business and behavioral issues and their attendant risk factors.  Additional strategies included the design of data quality, communications and training programs, and included re-engineering business processes resulting in cycle time reductions of 80%.

As a member of Citibank's Global Finance Division, Jay’s work included such services as the redesign and implementation of processes for groups of up to 600 employees in its sales, marketing, support operations, application development and data center operations areas.  Streamlined processes increased customer service and data accuracy in addition to allowing for decreased headcount.  Jay also designed and managed the delivery of training programs supporting daily operations of the Global Finance Division.

Working with the Strategy, Business Architecture, and Executive Improvement Teams, Jay developed technology and operations infrastructure plans for Citibank's Global Finance Division.

Further, under tight deadlines, Jay delivered reporting projects mandated by new regulatory requirements and reduced server outages by more than 90% in a 300-user area.  Strategies included conversion and testing management, implementation of systems architecture for marketing and operations support, and contingency planning and test monitoring for computer based systems.